How to switch MIS with support from a local team

blank Beth Mokrini - 11 February, 2021

Category : Blog

How to switch MIS with support from a local team

Interview with Paula Harris, Business Manager at Lacewood Primary School, Barnsley  At Arbor, we think schools should be able to choose the support that works for them. That’s why we’ve built a network of over 50 support partners across the country. In this interview, I spoke to Paula Harris, the School Business Manager at Lacewood

Interview with Paula Harris, Business Manager at Lacewood Primary School, Barnsley 

At Arbor, we think schools should be able to choose the support that works for them. That’s why we’ve built a network of over 50 support partners across the country. In this interview, I spoke to Paula Harris, the School Business Manager at Lacewood Primary School in Barnsley, about how they recently moved to Arbor with the support of our accredited Support Partner AdEPT Education

Find out what motivated Lacewood Primary’s move to the cloud, their relationship with AdEPT Education, and how they’re transforming the way they work for the better – from sharing visibility of data to all staff (not just the Business Manager), to engaging parents in more cost-effective ways.

When did you go live with Arbor?

We started looking at Arbor in April and went live in September, so we had a few things to do over the summer holidays to get it set-up but it wasn’t too much work. There are always a few teething issues with new systems but it was quite straightforward really, the staff were surprised how easy it was! 

What motivated your decision to move to Arbor?

We’d been thinking about switching for a while, but it was a bit tricky to get some members of staff to change because they were so used to the old system. Some people were quite apprehensive but I was quite excited about using a more modern system. Our previous MIS was quite old and the look of it hadn’t been updated in a long time. Reporting was quite complicated and our support team had to help us generate any additional reports that we wanted. It wasn’t very user-friendly and it wasn’t easy to interact with parents either, because they didn’t have visibility of their children’s data. The final straw was when we moved to a new support provider, which meant we had to buy our MIS license directly rather than from our LA, and the cost shot up to over £10k. 

I’m part of a local School Business Managers’ forum, so I asked questions there about what other MIS other people were using and there was a lot of interest in Arbor. It gave me confidence that others were already using it and recommending it, so I thought “why not?” 

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How has Arbor MIS transformed the way you work so far? What do you hope to get out of Arbor in the long term?

1. User-friendly

Arbor is much more user-friendly. When you go to a student profile, it’s a lot clearer and all the information you need is there, rather than having to scroll through. You can also pin things to the top of the child’s record so you can access it more easily. 

2. Sharing the burden of census

The most recent workforce census was the easiest census I have ever done. The data quality dashboard in Arbor allows you to look at anything that’s been duplicated, so you can deal with things as and when on a day-to-day basis, rather than waiting for the census dry run. On census day it’s always down to the Business Manager to complete everything, but if you’ve got the data quality dashboard, you can involve the admin team too and give them little bits to look at and fix. Obviously that shares out the workload, but it also means the office staff understand what the census is about and why it’s so important that children’s data is correct. Everyone can take responsibility for the data rather than just the Business Manager. 

3. Engaging parents

Parents can log in to the Parent Portal to see their children’s details and request that we amend them, whereas with the previous system they couldn’t do that. It’s much more interactive for them and we’re also using the free in-app messaging system so we save money on texting. 

4. Bringing systems together

We also use the payments functionality in Arbor, so it’s meant we have been able to bring a lot of systems into one – we used to use a separate communication tool and a separate payments provider, but now everything’s come together in Arbor so it’s cost effective and much easier to manage. Payments are really easy to reconcile in Arbor too, much more straightforward than the system we used to use.

Teachers have said it’s easier now because the dinner register is on the same system as the attendance register, so they don’t have to open another screen. We’re looking at the assessment side of things now on Arbor too and we’re going to have a demo in the New Year. 

How did you find the implementation process?

During the implementation, you have a dedicated person at Arbor who you can contact at all times and they ring every week to check how you’re progressing. They send you lots of links to training webinars and resources too, which I used and shared with the admin team, so by the time we migrated over, we were all ready!

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How have you found working with AdEPT to support you with Arbor MIS?

The support from AdEPT is really good. It’s been a learning curve for both of us as AdEPT are fairly new to providing support for Arbor’s MIS, but that’s meant we’ve had a really close relationship with them as we’ve been getting to grips with Arbor. We’ve found it really easy working with Mandy and the team.

How has the support of your local partner helped you switch MIS?

It definitely makes a difference working with a team that’s local and that I already have a relationship with. They know what I’m like – I’m not technical! For me to be able to get on with a new system, it had to be well supported and easy for me to understand. 

What advice would you give schools like you who are thinking about moving to a cloud-based MIS?

I’d advise them to come and have a look! Visit a school that’s already up-and-running to see how easy it is to use. One of our office staff had been at the school for 27 years and was quite apprehensive, but even she adapted really quickly and was pleasantly surprised with how easy it was. When she retired recently, we had a new Attendance Officer join the school and she was up-and-running with Arbor within a day. So my advice would be, just come and visit!

Are you considering moving your school to the cloud?

Join a free webinar to see how Arbor’s cloud-based MIS could transform the way you work. From tailored sessions for secondary, primary, special schools and MATs, find out what’s on and sign up today. Alternatively, book a 1:1 demo here

Are you an IT support team?

If you want to find out more about partnering with us, we’d love to hear from you. Get in touch here. Find out more about how we work with specialist providers here.

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