Get the support that works for you with Arbor

Beth Mokrini - 13 March, 2020

Category : Blog

Get the support that works for you with Arbor

We know that moving to the cloud can seem like a big job. The benefits of switching MIS might be hard to picture when you’ve never undergone such a large change at your school. That’s why we want to make sure you have the right support at every step of the way. Getting to know

We know that moving to the cloud can seem like a big job. The benefits of switching MIS might be hard to picture when you’ve never undergone such a large change at your school. That’s why we want to make sure you have the right support at every step of the way.

Getting to know the 1,000 schools who have chosen Arbor has shown us that each school works in a unique way. This is also true of support – different schools will have certain styles that suit them best. The Arbor Support Team of experts and former teachers will guide you through rolling out your new system, getting started with core functions, through to driving impact from Arbor over a longer period of time. However, many schools have an existing relationship with a local support partner and we think it’s important that a move to Arbor doesn’t mean losing these ties. 

To give schools freedom and flexibility, you can either choose our direct support, or from our network of local support partners across the country, including SIMS Support Units, who provide schools with expert training and advice on the use of Arbor. 

Each of the 31 organisations we work with goes through in-depth training to become an accredited Arbor Support Partner. This involves:


  • 4-6 months of self-guided training using videos, guides and mock tests
  • Fortnightly call with one of our Customer Support experts
  • Day of shadowing our Customer Support Team (optional) 
  • Day of in-person training (optional) 


  • Online exam on Arbor’s core modules
  • Deliver an assessed 1-hour training session
  • Respond to mock support calls and tickets 

We’re thrilled to announce the following 10 Support Partners who have recently gained full accreditation. You might spot one of the providers in your local area!


Buckinghamshire County Council

ICT Schools Team, part of The Buckinghamshire Council, became our very first accredited Support Partner in March 2019. They provide telephone support and remote assistance on Arbor, a comprehensive training schedule and consultancy visits, along with technical support on admin and curriculum networks. 



Glyn pascoe ict4 quoteiCT4 has been providing ICT services to schools since 2002. Originally formed as part of the Cornwall Council Learning Partnership, they now cover all of the UK, delivering full service IT solutions to the education, business and charity sectors. Their aim is to empower users to make the most of ICT.



OSMIS Education

Dave Cattlin OSMIS quote

OSMIS is based in the North of England and delivers quality training, support and consultancy services to schools, academies, Local Authorities and Multi-Academy Trusts. Their dedicated service desk is staffed by experts with decades of experience of working in schools. OSMIS seeks to work in a genuine partnership to help customers to realise efficiencies and to achieve the very best from their MIS.



Jason Waring Orbis quoteOrbis is a shared services partnership between Brighton and Hove City Council, East Sussex County Council and Surrey County Council. Orbis strives to deliver greater value for their customers by generating efficiencies and exploiting the benefits of sharing resources and technology. 


You can read more about our partnership with Orbis in this blog.



Connect-Up Support Services, based in Leeds, have over 25 years’ experience working in the Education sector. They cover a wide range of MIS, Admin office, Curriculum managed services and training for primary schools and trusts in the Yorkshire Region.



Herts for Learning

Jennie readings herts for learning quote

Herts for Learning (HfL) is the UK’s largest schools-owned company, providing a broad range of education and business services that support schools and educational settings to deliver improved outcomes for children. They work with 99% of Hertfordshire schools and over 3,100 schools and educational settings nationally, deploying 450 staff across all phases. HfL provides training, support and challenge to staff and governors at all levels.

We are working together with Herts for Learning, ICT4, OSMIS and Orbis to launch Arbor Lite – our new, essential MIS package for primary schools.


School Business Services (SBS)

Cara Patching SBS quote

SBS is a leading global specialist in providing support services and products to the education sector. They offer consultancy, training, service desks and managed services to schools and academies. Their core specialisms are Finance & Business Management, ICT, Management Information Systems (MIS) and HR Support. 


You can read more about our partnership with SBS in this blog.


Turn IT on

tom welch turniton quoteWith over 150 years of combined experience in supporting Management Information Systems (MIS), turn IT on provide expert support to help schools use Arbor as effectively as possible. Unlimited telephone and remote support is available, as well as a wide range of on-site consultancy services. 


You can read more about our partnership with turn IT on in this blog.


Wirral Software Support for Schools

Wirral Council’s Software Support team provides training, support and installations for Management Information Systems (MIS) and software used by schools and academies. Their training programmes are tailored to each school.



Cantium Business Solutions

mark hodges cantium quote

Cantium Business Solutions works with schools and Multi-Academy Trusts to provide insight-driven solutions and tailored back office support. From integrated HR and Payroll, to innovative ICT solutions, Cantium aims to help schools drive improvements and create efficiencies and savings to transform how they work for the better.


If you’re new to Arbor and want to find out more about the support we offer, or about working with one of our Support Partners, get in touch at You can also call 020 8050 2086 if you’re a Primary, or 020 8050 2087 if you’re a Secondary.

To find out more about switching to Arbor MIS, you can arrange a free demo here or call us on 0208 050 1028.