National Customer Service Week: Hear from our team

Amy Underdown - 3 October, 2022

Category : Blog

National Customer Service Week: Hear from our team

We’re proud to take part in National Customer Service Week (NCSW), run by the Institute of Customer Service. NCSW is a week-long celebration of all the great things that teams across the country do in order to make the customer experience as positive as possible.  At Arbor, we are committed to making sure schools thrive,

We’re proud to take part in National Customer Service Week (NCSW), run by the Institute of Customer Service. NCSW is a week-long celebration of all the great things that teams across the country do in order to make the customer experience as positive as possible. 

At Arbor, we are committed to making sure schools thrive, which means providing school staff with plenty of avenues of support so that they can get the most out of our cloud MIS. To make this mission possible, we have lots of different teams in place. 

Each day in National Customer Service Week is dedicated to a different aspect of customer service. We spoke to different people across Arbor’s Customer Team to see what these days mean for them in their roles, giving you an opportunity to meet some of the fantastic people behind Arbor’s top-rated support system for schools. 

customer service

Our Help Centre is packed with articles, videos and how-tos, providing Arbor customers with a detailed online library for all their questions and queries. 

customer service

To make sure schools are getting the best use of their MIS and to guide them along the way, we have a dedicated Account Management team. 

customer service

Arbor’s ever-evolving Training Team is committed to providing top quality training to our schools and trusts. The team is always expanding their knowledge and offering, to make sure that schools and trusts can easily pick up all of Arbor’s best bits. 

Whether schools are in the process of moving to Arbor, or have been using our cloud MIS for years, our MIS support and project teams are there to guide schools, help them overcome any obstacles they come across and answer all their questions.

There are now over 100 individuals in our Customer Team, made up of trainers, project and programme managers, 2nd and 1st line support staff, success analysts, administrators… and more! The whole team works hard to make sure that every school and trust is thriving with Arbor. 

We’ll be celebrating Customer Service Week across our Twitter and LinkedIn  – keep an eye out there for more!

If you liked hearing about who we have in our team, you might be interested in this blog, where we speak to Arbor team members about their role as school governors. 

Not yet an Arbor customer? Get in touch with us here to find out how our MIS could transform the way your school or trust works.

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